Cancellation & Refund Policy

• Cancel or reschedule more than 24 hours before the scheduled session: full refund, or the session is moved at no charge.
• Cancel within 24 hours of the session, or do not attend: the fee is not refundable, because the time is reserved for you.
• If we cancel or cannot attend: you choose a full refund or a rescheduled session at no charge.

• Cancel at any time from the client portal under 'Manage billing & plan'; there is no cancellation fee and no minimum term.
• Cancellation stops future renewals. Service continues to the end of the month you have already paid for, and that month is not refunded once work on it has started.
• Cancel within 5 days of a renewal charge and before any work on that period has begun: that renewal is refunded in full.
• Upgrades and downgrades take effect immediately and are prorated, so you are credited or charged only for the unused part of the period.

• Cancel before we begin preparation: full refund.
• Cancel after preparation has begun but before filing: refund of the fee less the work performed to date, billed at our standard rate and itemised for you.
• Once a return has been filed or delivered for signature: the fee is not refundable, as the deliverable has been produced.

Duplicate charges, charges for a service you did not order, and charges taken after a valid cancellation are refunded in full. Tell us within 60 days of the charge and we will investigate and correct it.

Subscriptions can be cancelled instantly in the client portal. For anything else, email info@capsacg.com or call +1 312 604 5253 with your name, the service, and the invoice or receipt number from your portal. We acknowledge every request within one business day.

Approved refunds are issued to the original payment method through our payment processor — we cannot refund to a different card or account. We initiate the refund within 5 business days of approval; your bank or card issuer then typically takes a further 5 to 10 business days to post it. Any sales tax collected is refunded with the fee. Bank charges are not deducted by us.

If you disagree with a refund decision, reply to our email and it will be reviewed by a partner. Please contact us before raising a card chargeback, so we can resolve it directly and faster.